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Privacy policy

Privacy Policy

Who we are

We are RU1NJURED Limited (Company number 13667234) and our registered address is First Floor Office, 3 Hornton Place, Kensington, London, W8 4LZ (referred to as “we” or “us” or “our”).

These Privacy notices and policies sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. A reference to “you” or “your” is a reference to a user of our site and/or to a user that makes an enquiry about our services.

How do we collect your personal information?

We may obtain personal information from you, if you complete an enquiry form, or request a callback, through our website, mobile applications, or other similar devices.

If you request a callback or if you call us directly, we will store the information you give us. All calls to our offices are recorded for training and regulatory purposes.

What personal information do we collect?

The information we collect may include your name, address, contact details (such as email address and phone number), date of birth, insurance details, national insurance number, details regarding your health and injury, and any other information relevant to your claim.

While we always try to get consent from the injured party before processing their personal data, this isn’t always possible (e.g. where the accident victim is a child, non-English speaker, an elderly/infirm relative, or where the injured party has consented to another person to provide his or her details to us). In these cases, to ensure that our services are accessible to all accident victims, we may process personal data provided by a third party e.g. the parent of a child, translator, friend, or relative.

We will always ask the person providing the Personal Information whether the injured party has consented to the processing of their information.  This will be documented by call recordings with the third party and noted on our internal systems.

How your personal information is used?

We use your information:

  • To make an assessment on whether you might have a claim
  • To provide you with the information that you request from us about our services
  • To contact you for your views on our services

Who your personal information is shared with?

We will not share the personal information that you submit to us via our website with any other party.

How your information is stored? / Where do we store your information?

The data that we collect from you is stored in our new inquiries database located on our local server. It will only be processed by individuals who work for us for the purpose of the establishment of a contract.

By submitting your personal data, you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

How long do we store your Personal Information?

We may keep your information for a period of up to 7 years to deal with any potential complaints and where you have provided the necessary consent in relation to a pre-contractual enquiry.  After which, all personally identifiable data will be deleted.

Securing your Personal Information

Your personal data’s security is very important to us. This is why, where it’s appropriate, our Sites use Hypertext Transfer Protocol Secure (HTTPS) to help keep information about you secure.

However, no data transmission over the internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we can’t guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we use strict procedures and security features to try to prevent unauthorized access.

Your rights under General Data Protection Regulation (GDPR)

In accordance with the General Data Protection Regulation, you have the following rights in relation to your personal data:

The Right to access

You can request copies of information held about you.

Right to correct

You have the right to have your personal information rectified if it is inaccurate or incomplete.

Right to erase

You have the right to request that we delete or remove your personal information from our systems.

Right to restrict our use of your information

You have the right to ‘block’ us from using your personal information or limit the way in which we can use it.

Right to data portability

You have the right to request that we move, copy or transfer your personal information.

Right to object

You have the right to object to our use of your personal information, including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

Rights in relation to automated decision making

We do not use any automated decision-making processes to determine whether you have a claim.

Please note not all rights under GDPR are not absolute,  such as where the data is required for the establishment, exercise, or defense of a legal claim, which we will advise you of should you choose to exercise any of the above rights.

Exercising your rights

You can exercise your rights at any time by contacting us by email at ask@ru1njured.co.uk, clearly displaying exercising your rights in the subject box. In order to prevent unauthorized access to information, we may ask for proof of identity.

Our site may, from time to time, contain links to and from the websites of advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Website Cookies

A cookie is a very small text file placed on your computer or device. Cookies help us to:

  • Understand browsing habits on our sites;
  • Understand the number of visitors to our sites and the pages visited; and
  • Remember you when you return to our sites

Changes to the privacy policy

Any changes we may make to this policy in the future will be posted on this page. 

Please check back frequently to see any updates or changes to this privacy notice and policy.

Contact us

Questions, comments, and requests regarding this privacy notice and policy are welcomed and should be addressed by email to ask@ru1njured.co.uk.

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Be in touch

Address:

1st Floor Office
3 Hornton Place
London
England
W8 4LZ
Phone: 0800 955 18 27
Email: ask@ru1njured.co.uk
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